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Patient Information

Start your Bethesda journey

We’re here to help you plan and prepare for your Bethesda stay.

Whether you’re a Day Patient or an In-Patient, we understand that preparing for a hospital stay can be uncertain, even daunting. To make your Bethesda experience as straightforward and comfortable as possible, read through the information below.

Preadmission

Preadmission form.

Your Doctor will provide you with a pamphlet containing information about our easy online preadmission form. Click the link below to create your account and complete the preadmission information online. If you need assistance, please contact our Admissions Team on (08) 9340 6343. If you have no means of completing your admission online, you may download a copy here.

Online Admissions

Preadmission telephone interview.

Most prospective In-patients (overnight stay) at the Hospital will be contacted by the Preadmission Nurse one-to-two days before admission. This helps ensure you are clear about your procedure, gives you a chance to ask any questions, and allows us to develop an understanding of your clinical history.

Payments – uninsured patients.

If you are uninsured, undergoing cosmetic surgery, or have overseas health insurance, you will receive an estimate of your hospital fees before admission. You are required to pay these estimated charges at the time of admission. You can pay fees in person between 9am – 3pm, Monday – Friday, or by credit card over the phone.
If you have any questions about payments, please contact our Accounts Team on 9340 6318 or info@bethesda.org.au.

Payments – privately insured patients.

If you have private health insurance, verify (with your health fund) the level of your cover and anticipated fees. When you have completed your online admission form, we will confirm your level of cover with your health fund. If you have any excess or co-payments, you will be required to pay these on admission.

If you have any questions about payments, please contact our Accounts Team on 9340 6318 or info@bethesda.org.au.

Boarders

If you are an In-Patient and require someone to stay with you overnight, they may only do so by request prior to your admission. It is at the discretion of the Nurse Manager whether a boarder will be permitted to stay on the ward. If approved, a boarder fee will be charged.

During your stay

Before you arrive.

Prior to admission, follow any instructions given by your Doctor. For example, showering with chlorhexidine soap, removing nail polish, and wearing clean clothes. If you receive pre-operative instructions (such as fasting or taking medication) from your Doctor, follow these carefully.

What to bring.

If you are a Day Patient, you are not required to bring personal sleeping attire. If you are an In-Patient, you will require personal toiletries and sleeping attire. Please limit cash and personal belongings to essentials as we cannot accept responsibility for loss of valuables. All patients will need to bring:

  • Health fund membership details, Medicare card, and pension card (if applicable).
  • Letters or referrals/forms from your Doctors.
  • Relevant x-rays.
  • Any current medication.
  • Crutches (if requested by your Doctor).
  • Glasses/contact lenses with cases (if applicable) and/or hearing aid/s (if applicable).

Getting here.

There is ample parking for patients and visitors provided in metered parking bays at the hospital entrance. Additional parking may be available in the Victoria Avenue cul-de-sac at the back of the Hospital, where you may park for up to two hours.

Parking bays at the hospital entrance are metered from 8am – 6pm, Monday – Friday at $3.00 per hour or $15.00 for the day. The following information may also be valuable to assist you in planning your journey to Bethesda.

On arrival.

On arrival, please report to the Main Reception. Our staff will finalise your admission documentation and escort you to the right area. Nursing staff will check your medical history, record vital signs, and ask about any dietary requirements. You may be visited by your anaesthetist prior to your operation.

Due to limited facilities and adequate social distancing in the Day Procedure Unit, we request you have no one accompany you — children must be accompanied by an adult. Day Surgery patients will be in hospital up to six hours, depending on the procedure.

Pastoral care.

Our wonderful Chaplain and pastoral care staff provide words of comfort, guidance, and friendship to support you as needed. All patients, friends, and families are welcome to access this free service during their Hospital stay; religious affiliation is not a pre-requisite. Conversations with anyone from our pastoral care team are respectful, private, and confidential. The Chapel is located near the Café on ground floor. Patients and visitors are welcome at any time.

Bethesda Café.

With stunning views across Freshwater Bay, the Bethesda Café is the perfect setting to catch up with friends or take a time out from your day to enjoy a coffee and have a bite to eat. Opening Hours

Monday – Friday, 8:00am – 2:00pm

Closed on weekends and all Public Holidays

Going home

Discharge.

On discharge, you will receive instructions specific to your procedure. Depending on your procedure, you may receive a post-operative discharge information sheet with clear instructions for self-care — you may also receive a follow up phone call for extra support. Before you leave, you’re invited to ask your nurse any questions regarding your treatment and care.

Ensure you have someone to drive you home and remain with you during your immediate recovery.

Recovery.

Follow all care instructions carefully, and call the Hospital if you have any confusion or concerns. Due to the after effects of the anaesthetic, 24 hours is required for a full recovery. During this time, you should not drive or operate machinery, drink alcohol, make important decisions, sign legal documents, travel unaccompanied, engage in strenuous activity or take sedatives (unless prescribed).

Depending on the type of surgery and anaesthetic you have had, you may experience pain, a sore throat, or find it difficult to concentrate. If you experience pain or discomfort, take the medication recommended or prescribed. If a sore throat develops in the first few hours after your anaesthetic, try sips of fluid first, gradually increasing to light food. An inability to concentrate is normal — many people feel tired and unable to concentrate for a day or two after receiving anaesthetic.

If any of your concerns persist after you are discharged from hospital, you should contact your Doctor. If your Doctor is not available, contact our nurses anytime on 9340 6300.

Patient rights & responsibilities

You have the right to:

  • Choose whether to be treated as a public or private patient if you are being treated in a public hospital.
  • Choose your doctor and hospital if you are being treated as a private patient, depending on the circumstances.
  • Receive an explanation of any treatment and associated risks before agreeing to the treatment.
  • Request other medical opinions if you wish.
  • Receive advice from your health fund, doctor(s) and hospital about likely cost including the possible costs of    prostheses.
  • Discuss with your doctor the choice of prostheses, including the option of selecting a prosthesis with no out-of-pocket costs (a no-gap prosthesis).
  • Be treated with respect and dignity.
  • Receive care and support from nurses and allied health professionals.
  • Receive advice before you leave hospital about planning your continuing health care.
  • Make a compliment, suggestion or complaint about your health care and treatment.
  • Obtain access to your medical records and expect confidentiality for your personal information.
  • Receive clear, timely and accurate information from your health fund.

You have the responsibility to:

  • Request advice from your health fund, doctor(s) and hospital about likely costs.
  • Check with your health fund before receiving hospital treatment about your level of cover.
  • Provide all relevant information to your doctor and hospital to assist with your care and treatment (for example information about allergies or medications you are taking).
  • Participate in decisions about your treatment and care.
  • Participate before you leave hospital in planning your continuing health care.
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