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Accessing your medical records

You have a right to access the health information that we hold in your health record. You can also request amendments to your health record should you believe that it contains inaccurate information.

Bethesda will allow access or make the requested changes unless there is a reason under the Privacy Act 1988 (Cth) or other relevant law to refuse such access or refuse to make the requested changes. If we do not agree to change your medical record, we will permit you to make a statement of the requested changes and we will enclose this with your record.

Please contact our Privacy Officer should you wish to obtain access to or request changes to your health record. They can give you more detailed information about our access and correction procedure.

Please ensure forms are completed and signed. Your completed form can be returned to:

Health Information Manager
PO Box 45, Claremont WA 6910

Your rights and responsibilities

The Australian Commission on Safety and Quality in Health Care has released a Second Edition of the Australian Charter of Healthcare Rights. You have the right to:


  • Healthcare services and treatment that meets your needs


  • Receive safe and high quality care that meets national standards
  • Be cared for in an environment that is safe and makes you feel safe


  • Be treated as an individual, and with dignity and respect
  • Have your culture, identity, beliefs and choices recognised and respected


  • Ask questions and be involved in open and honest communication
  • Make decisions with your healthcare provider, to the extent that you choose and are able to
  • Include the people that you want in planning and decision making


  • Clear information about your condition, the possible benefits and risks of different tests and treatments, so you can give your informed consent
  • Receive information about services, waiting times and costs
  • Be given assistance, when you need it, to help you to understand and use health information
  • Access your health information
  • Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe


  • Have your personal privacy respected
  • Have information about you and your health kept secure and confidential

Give Feedback

  • Provide feedback or make a complaint without it affecting the way that you are treated
  • Have your concerns addressed in a transparent and timely way
  • Share your experience and participate to improve the quality of care and health services
  • You can provide feedback to the hospital here

If you would like further information on accessing your medical records at Bethesda Health Care, please contact

Access to Medical Records Application Amend Medical Records Form Privacy Policy Australian Charter of Healthcare Rights
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