MORE TESTIMONIALS I was really nervous when I arrived here this morning but all staff are so kind and friendly..I felt so safe and relaxed. Thank you so much for your warm hospitality

Rights and Responsibilities

You have the right to:

  • Choose whether to be treated as a public or private patient if you are being treated in a public hospital
  • Choose your doctor and hospital if you are being treated as a private patient, depending on the circumstances
  • Receive an explanation of any treatment and associated risks before agreeing to the treatment
  • Request other medical opinions if you wish
  • Receive advice from your health fund, doctor(s) and hospital about likely cost including the possible costs of prostheses
  • Discuss with your doctor the choice of prostheses, including the option of selecting a prosthesis with no out-of-pocket costs (a no gap prosthesis)
  • Be treated with respect and dignity
  • Receive care and support from nurses and allied health professionals
  • Receive advice before you leave hospital about planning your continuing health care
  • Make a compliment, suggestion or complaint about your health care and treatment
  • Obtain access to your medical records and expect confidentiality for your personal information
  • Receive clear, timely and accurate information from your health fund

You have the responsibility to:

  • Request advice from your health fund, doctor(s) and hospital about likely costs
  • Check with your health fund before receiving hospital treatment about your level of cover
  • provide all relevant information to your doctor and hospital to assist with your care and treatment (for example information about allergies or medications you are taking)
  • Participate in decisions about your treatment and care
  • Participate before you leave hospital in planning your continuing health care